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Frequently asked questions

Shipping & Delivery How do I track my order?

Use the tracking link in your shipping confirmation email, or choose Track My Order above to review your order updates. If tracking has not updated yet, check again after the carrier scans your package.

Shipping & Delivery When will my order arrive?

Check the delivery estimate shown at checkout and in your order confirmation. After your order ships, your tracking link provides the latest carrier estimate. Delivery timing can vary by destination and shipping method.

Returns & Refunds How do I request a return?

Select Start a Return / Exchange above to review the available options and return requirements. Keep your order number handy. Please wait for return instructions before sending any items back.

Returns & Refunds Can I exchange an item?

Contact our support team with your order number and the item you would like instead. We will help you review the available options, subject to product availability and our return policy.

Returns & Refunds Where is my refund?

Check your refund confirmation email for the latest update. Once a refund is issued, the time it takes to appear depends on your payment provider. Contact us with your order number if you need help checking its status.

Orders & Billing Can I change or cancel my order?

Contact us as soon as possible with your order number and the change you need. Changes and cancellations may not be possible once an order is being prepared or has shipped.

Orders & Billing What should I do if my order arrives damaged or incorrect?

Contact our support team with your order number, a description of the issue, and clear photos of the item and packaging. Keep the packaging while we review the issue and help with the next steps.

Product Care How should I care for my jewelry?

Follow the care instructions supplied with your item, as materials and finishes can require different care. Store pieces separately to help prevent scratches, and avoid harsh cleaners unless your product instructions specifically recommend them.

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